Covers how to use verbal and written communication tools, including the importance of listening. Explains how to motivate personnel through effective communication. Discusses how to organize written communication, best utilizing the elements of writing‰ÛÓparts of speech, phrases, clauses, sentences, structure, punctuation, and syntax. Gives examples of business writing used for reporting progress and motivating employees.
TPC Training Systems is authorized by IACET to offer 0.7 CEUs for this program.