Shipping
Most items will be shipped from our warehouse within 1-2 business days. Orders received over the weekend or on a US national holiday will be shipped the following business day. Orders are shipped via UPS or the US Postal Service.
Shipping Rates
The rate charged for the shipping of your order is based on the weight of the product(s) and the shipping location.
Back-Ordered Product
If an item is on back order, we will ship any part of your order that is in stock. When the item becomes available, we will ship the back ordered product. There will not be any additional shipping or handling charges for the shipment of back ordered product.
Domestic Shipping (within the US)
Domestic shipments shipped via UPS Standard Ground can be expected within 3-5 business days. Orders shipped via UPS Expedited Shipping can be expected to arrive within 1-3 business days. Orders shipped via the US Postal Service can expect 3-10 business days for delivery depending on selected shipping method.
International Shipping (outside the US)
Import duties, taxes and charges are not included in the item price or shipping charges. These charges and fees are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying. International shipments run the risk of being held in customs. Merchandise will not be replaced or reshipped in place of items being held in customs or items that have cleared customs.
Damaged Product During Shipping
All packages shipped from the ITI Bookstore are inspected prior to shipment. However, from time to time, damage during shipping may occur. Packages that are obviously damaged should be refused upon original delivery attempt. If the package is accepted, then any damage should be noted on the carrier delivery record prior to the driver leaving your premises. Any hidden or internal damage to any product must be reported to the ITI Bookstore at 888-567-8472 or bookstore@iti.com within the first 7 days of receipt. Please save the product, the shipping carton and all packaging. Timely receipt of this information is necessary for the ITI Bookstore to file a damage claim. Failure to notify the ITI Bookstore of damage within this time period will be deemed an acceptance of the product, and standard return policies will apply.
Refused Orders
All refused orders (for reasons other than shipping damage) will be subject to a minimum 15% restocking fee. Shipping charges are not refundable if shipment is refused at the time of delivery. In addition, refused orders will be subject to additional shipping charges to cover the cost of returning the products to the ITI Bookstore.